Refund Policy

Refund Policy
Last updated: 04/29/2025

Thank you for shopping at AndroixBoxes.org. We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be returned within 14 days of the delivery date.

  • The item must be in its original condition, unused, and in its original packaging with all accessories, manuals, and documentation included.

  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

We do not accept returns or offer refunds for:

  • Items damaged due to misuse, negligence, or unauthorized modifications.

  • Software, digital downloads, or subscriptions once activated or downloaded.

  • Clearance or final sale items (if explicitly stated on the product page).

3. Defective or Damaged Items

If you receive a product that is defective or damaged upon arrival, please contact us within 7 days of delivery. We will offer:

  • A replacement unit, or

  • A full refund (including original shipping costs)

We may request photos or videos of the defect or damage for verification purposes.

4. Return Process

To initiate a return:

  • Email us at [email protected] with your order number, reason for return, and any supporting evidence (photos/videos if applicable).

  • Once your return is approved, we will provide you with return instructions and a return address.

  • You are responsible for the cost of return shipping unless the item is defective or incorrect.

5. Refund Processing

Once we receive and inspect your returned item:

  • We will notify you of the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank or payment provider.

  • Then contact your credit card company—it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us
If you have any questions about our refund policy, please contact us at:
📧 [email protected]